Privacy Policy

This Privacy Policy explains how CordAi ("we", "us", "our") collects, uses, and protects your information when you use our Discord bot service ("the Bot").

1. Information We Collect

1.1 Automatically Collected Information

When you use our Bot, we automatically collect:

• Discord Server ID, Name, and Avatar
• Channel IDs where the Bot is used
• User IDs, Usernames, and Display Names of members interacting with the Bot
• Command usage and interaction data
• Chat logs only of interactions directly with the Bot

1.2 User-Provided Information

We collect information you actively provide:

• Custom configurations for your server
• Knowledge base content, questions, and other agent setup information
• Data provided through Bot commands
• Subscription Data
• Support inquiries and feedback

2. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Bot service
• Checking for abuse
• Responding to your requests and support needs
• Analyzing usage patterns to enhance user experience
• Ensuring compliance with our terms of service
• Processing payments for premium features

3. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist in operating our Bot. This may include, but is not limited to:
• Hosting Providers such as: Amazon Web Services, Google Cloud, OVH US, etc
• Analytics Providers for tracking usage and performance such as: Google Analytics, Clearview, or Semrush
• Testing and monitoring services for quality assurance such as: Heap, Sentry.io, or GTmetrix
• AI model providers for processing chat interactions such as OpenRouter.ai, Anthropic, Google, or others
• Payment processors for handling premium subscriptions such as Stripe, PayPal, or others
• Law enforcement when required by law

We do not sell your personal information to third parties, or use any user-generated data for AI training.

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data by contacting us through our support channels.

5. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your information
• Export your data in a portable format

7. Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes through our Discord support channels or Bot announcements.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our Discord support channels.